FAQs
Answers, simplified.
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Whether you’re just getting started or already a pro, our FAQ section covers everything you need—from billing to features—to make your experience smoother.
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General
Business Profile
Online Store
WhatsApp & Customers
Sharing & Discovery
Analytics
Account & Plans
AI Business Card
Business Management
Security, Content & Account
Payments & Transactions
Support
What exactly is Bramble?
Bramble is a business platform that helps you create a professional online presence, showcase your products or services, connect with customers and manage your business information in one place.
You can use Bramble to:
You can use Bramble to:
- Create a professional business profile
- Showcase your products and services.
- Create an online store.
- Receive enquiries and orders through WhatsApp.
- Share your business using a link, QR code or NFC.
- Understand how people interact with your online presence.
Need more details?
Who is Bramble for?
Bramble is built for individuals, entrepreneurs, small businesses and growing businesses that want an easier way to build and manage their online presence.
You can use Bramble whether you sell products, offer services or do both.
You can use Bramble whether you sell products, offer services or do both.
Need more details?
Do I need a website to use Bramble?
No. You do not need an existing website to use Bramble.
Bramble gives you a professional business profile and online store that you can share with your customers.
Bramble gives you a professional business profile and online store that you can share with your customers.
Need more details?
Is Bramble a marketplace like Jumia or Jiji?
No. Bramble is not a marketplace.
Bramble gives you the tools to create your own online business presence, showcase what you offer and connect with your customers.
Customers do not browse Bramble as a marketplace to purchase from different businesses.
Bramble gives you the tools to create your own online business presence, showcase what you offer and connect with your customers.
Customers do not browse Bramble as a marketplace to purchase from different businesses.
Need more details?
Will Bramble bring me customers?
Bramble does not promise to bring you customers.
Instead, Bramble gives you tools that can make it easier for people to discover your business, learn about what you offer and contact you.
How well these tools work for your business also depends on how you promote and use your Bramble profile.
Instead, Bramble gives you tools that can make it easier for people to discover your business, learn about what you offer and contact you.
How well these tools work for your business also depends on how you promote and use your Bramble profile.
Need more details?
Can I use Bramble for any type of business?
You can use Bramble for many different types of businesses, including product-based and service-based businesses.
However, your business and the products or services you offer must comply with applicable laws and Bramble's Terms & Conditions.
However, your business and the products or services you offer must comply with applicable laws and Bramble's Terms & Conditions.
Need more details?
Can I use Bramble if I offer services instead of products?
Yes.
You can use Bramble to showcase your services, add business information, display your contact details and allow customers to contact you.
For example, Bramble can be used by:
You can use Bramble to showcase your services, add business information, display your contact details and allow customers to contact you.
For example, Bramble can be used by:
- Hair stylists
- Barbers
- Photographers
- Designers
- Consultants
- Tutors
- Beauty professionals
- Repair businesses
- Freelancers
- Other service providers
Need more details?
Can I use Bramble for both products and services?
Yes. You can add both products and services to your business presence where your plan allows it.
This allows customers to see what your business offers in one place.
This allows customers to see what your business offers in one place.
Need more details?
What is a Bramble Business Profile?
Your Bramble Business Profile is a professional online page where customers can learn about your business.
You can add information such as:
You can add information such as:
- Business name.
- Business description.
- Contact information.
- Location.
- Business hours.
- Products.
- Services.
- Social media links.
- WhatsApp.
- Photos and gallery.
- Testimonials.
Need more details?
Can I customise my Business Profile?
Yes.
Depending on your plan and available features, you can customise your business information, images, products, services, links, gallery and other profile details.
Depending on your plan and available features, you can customise your business information, images, products, services, links, gallery and other profile details.
Need more details?
Can I add my business location?
Yes.
You can add your business location and relevant location information to help customers know where your business is located.
You can add your business location and relevant location information to help customers know where your business is located.
Need more details?
Can I add my social media accounts?
Yes.
You can add your social media links to your Bramble profile so customers can easily find and connect with your business on other platforms.
You can add your social media links to your Bramble profile so customers can easily find and connect with your business on other platforms.
Need more details?
Can I add testimonials to my Business Profile?
Yes.
You can add customer testimonials to your profile where your plan supports the feature.
This gives potential customers an opportunity to see what previous customers have said about your business.
You can add customer testimonials to your profile where your plan supports the feature.
This gives potential customers an opportunity to see what previous customers have said about your business.
Need more details?
Can I create an online store with Bramble?
Yes.
Bramble allows you to create an online store where you can showcase your products with information such as:
You can then share your store with customers.
Bramble allows you to create an online store where you can showcase your products with information such as:
- Product name.
- Photos.
- Price.
- Description.
- Categories.
- Other product details.
You can then share your store with customers.
Need more details?
Can customers order my products through Bramble?
Customers can browse your products and start an order through your Bramble store.
For businesses using WhatsApp ordering, the customer is directed to WhatsApp to continue the conversation and complete the order with the business.
For businesses using WhatsApp ordering, the customer is directed to WhatsApp to continue the conversation and complete the order with the business.
Need more details?
Can customers pay for products directly on Bramble?
Bramble's WhatsApp-first ordering flow is designed to connect customers with the business through WhatsApp.
The business owner is responsible for agreeing with the customer on payment, delivery and other transaction details.
The business owner is responsible for agreeing with the customer on payment, delivery and other transaction details.
Need more details?
Does Bramble handle delivery?
No.
Bramble provides tools to help you showcase your products and receive orders, but the business owner is responsible for arranging delivery and fulfilling customer orders.
Bramble provides tools to help you showcase your products and receive orders, but the business owner is responsible for arranging delivery and fulfilling customer orders.
Need more details?
Does Bramble sell my products for me?
No.
Bramble provides the technology for you to showcase your products and connect with customers.
You remain responsible for your products, prices, orders, payments, delivery, refunds and customer service.
Bramble provides the technology for you to showcase your products and connect with customers.
You remain responsible for your products, prices, orders, payments, delivery, refunds and customer service.
Need more details?
How many products can I add?
The number of products you can add depends on your Bramble plan.
You can check the pricing page to see the product limit included with each plan.
You can check the pricing page to see the product limit included with each plan.
Need more details?
Can I organise my products into categories?
Yes.
You can organise your products into categories to make it easier for customers to browse your store.
You can organise your products into categories to make it easier for customers to browse your store.
Need more details?
Can customers contact me through WhatsApp?
Yes.
Bramble allows you to connect your business with WhatsApp so customers can contact you and, where applicable, place orders through WhatsApp.
Bramble allows you to connect your business with WhatsApp so customers can contact you and, where applicable, place orders through WhatsApp.
Need more details?
How does the WhatsApp ordering process work?
The process is simple:
Bramble provides the connection, while the business owner handles the customer relationship and transaction.
- A customer visits your Bramble business profile or store.
- The customer views your products or services.
- The customer chooses to contact or order through WhatsApp.
- WhatsApp opens with the business.
- You and the customer continue the conversation and complete the transaction.
Bramble provides the connection, while the business owner handles the customer relationship and transaction.
Need more details?
Do I need WhatsApp to use Bramble?
No. You can still use Bramble to create your business profile and showcase your business.
However, WhatsApp is an important part of Bramble's customer communication and ordering experience, especially for businesses that want to receive orders through WhatsApp.
However, WhatsApp is an important part of Bramble's customer communication and ordering experience, especially for businesses that want to receive orders through WhatsApp.
Need more details?
Can Bramble send messages to my customers?
Some customer communication can take place through Bramble's available communication features and connected third-party services.
Where WhatsApp is used, the communication takes place through WhatsApp and is subject to WhatsApp's own policies and availability.
Where WhatsApp is used, the communication takes place through WhatsApp and is subject to WhatsApp's own policies and availability.
Need more details?
Can I share my Bramble business anywhere?
Yes.
You can share your Bramble business profile or store through channels such as:
You can share your Bramble business profile or store through channels such as:
- TikTok
- SMS
- QR codes
- NFC cards
- Other places where you can share a link
Need more details?
Does Bramble give me a business link?
Yes.
Your Bramble business profile and store can have a shareable link that you can give to customers.
Your Bramble business profile and store can have a shareable link that you can give to customers.
Need more details?
Can I use a QR code for my business?
Yes.
Bramble supports QR codes that can make it easier for customers to access your business profile or store.
For example, you can place your QR code on:
Bramble supports QR codes that can make it easier for customers to access your business profile or store.
For example, you can place your QR code on:
- Business cards
- Flyers
- Posters
- Packaging
- Receipts
- Physical displays
Need more details?
Can I use an NFC card with Bramble?
Yes, where NFC functionality is available for your account or plan.
An NFC card can be connected to your Bramble business presence so customers can access your information by tapping the card with a compatible phone.
An NFC card can be connected to your Bramble business presence so customers can access your information by tapping the card with a compatible phone.
Need more details?
Can I use my own domain name?
Custom domain availability depends on your Bramble plan and configuration.
Where supported, you can connect a custom domain to give your business a more personalised web address.
Where supported, you can connect a custom domain to give your business a more personalised web address.
Need more details?
Can I see how many people visit my business profile?
Yes.
Bramble provides analytics that can help you understand activity around your business profile and online store.
The information available depends on the features and plan you use.
Bramble provides analytics that can help you understand activity around your business profile and online store.
The information available depends on the features and plan you use.
Need more details?
What can Bramble analytics show me?
Depending on the available analytics for your account, you can use Bramble to understand things such as:
Analytics are designed to help you understand how people interact with your online business presence.
- Profile visits
- Profile visits
- Store activity
- Product views
- Customer interest
- Order activity
- Other online activity
Analytics are designed to help you understand how people interact with your online business presence.
Need more details?
Why should I use analytics?
Analytics can help you understand what customers are interested in.
For example, if one product receives significantly more views than another, you may want to pay closer attention to that product.
The information can help you make better business decisions.
For example, if one product receives significantly more views than another, you may want to pay closer attention to that product.
The information can help you make better business decisions.
Need more details?
Is Bramble free?
Yes.
Bramble has a free plan with selected features and usage limits.
Paid plans are available for businesses that need more features and higher limits.
Bramble has a free plan with selected features and usage limits.
Paid plans are available for businesses that need more features and higher limits.
Need more details?
What is included in the free plan?
The free plan gives you access to selected Bramble features so you can start building your online business presence without paying for a subscription.
The features and limits available on the free plan are listed on the Bramble pricing page.
The features and limits available on the free plan are listed on the Bramble pricing page.
Need more details?
What are the paid Bramble plans?
Bramble currently offers different plans designed for different business needs.
Your plan determines the features and limits available to you, such as the number of business profiles, stores, products, services and other content you can create.
Your plan determines the features and limits available to you, such as the number of business profiles, stores, products, services and other content you can create.
Need more details?
Can I upgrade my Bramble plan?
Yes.
You can upgrade your plan when you need more features or higher limits.
You can upgrade your plan when you need more features or higher limits.
Need more details?
Can I downgrade my Bramble plan?
Yes, where the downgrade is available.
Before downgrading, you should check the limits of the new plan and make sure your current usage fits within those limits.
Before downgrading, you should check the limits of the new plan and make sure your current usage fits within those limits.
Need more details?
Can I cancel my paid subscription?
Yes.
You can cancel your paid subscription before the next renewal date.
After cancellation, your subscription will generally remain active until the end of the current paid period unless your account is suspended or terminated earlier under the Terms & Conditions.
You can cancel your paid subscription before the next renewal date.
After cancellation, your subscription will generally remain active until the end of the current paid period unless your account is suspended or terminated earlier under the Terms & Conditions.
Need more details?
Do Bramble subscriptions renew automatically?
Yes.
Paid subscriptions are set to renew automatically according to the billing period you selected unless you cancel before the next renewal.
Paid subscriptions are set to renew automatically according to the billing period you selected unless you cancel before the next renewal.
Need more details?
Does Bramble offer a free trial?
Bramble does not currently offer a traditional free trial for paid plans.
However, Bramble has a free plan that you can use to get started.
However, Bramble has a free plan that you can use to get started.
Need more details?
What is the Bramble AI Business Card Builder?
The AI Business Card Builder helps you create a digital business profile using AI.
Instead of building everything manually, you can provide your business information and let the AI help create your business card.
Instead of building everything manually, you can provide your business information and let the AI help create your business card.
Need more details?
Do I need AI credits to use the AI Business Card Builder?
AI usage is based on the AI credits available on your account or AI plan.
The number of credits you receive depends on the AI plan you choose.
The number of credits you receive depends on the AI plan you choose.
Need more details?
What happens when I run out of AI credits?
When you use all your available AI credits, you will need to purchase or subscribe to an available AI credit plan before using the AI feature again.
Your existing business profiles and other Bramble features are not automatically deleted because you have run out of AI credits.
Your existing business profiles and other Bramble features are not automatically deleted because you have run out of AI credits.
Need more details?
Can AI create my entire business profile for me?
AI can help generate parts of your business profile, but you should always review the information before publishing it.
AI-generated information may contain mistakes or information that does not accurately represent your business.
AI-generated information may contain mistakes or information that does not accurately represent your business.
Need more details?
Is the information generated by Bramble AI always accurate?
No.
AI-generated content can sometimes be incomplete, inaccurate or unsuitable for your business.
Always review AI-generated information before using it publicly.
AI-generated content can sometimes be incomplete, inaccurate or unsuitable for your business.
Always review AI-generated information before using it publicly.
Need more details?
Can I manage more than one business on Bramble?
Your ability to create and manage multiple business profiles depends on your Bramble plan.
Higher plans provide larger limits for business profiles.
Higher plans provide larger limits for business profiles.
Need more details?
Can I add multiple products and services?
Yes.
You can add multiple products and services, subject to the limits of your plan.
You can add multiple products and services, subject to the limits of your plan.
Need more details?
Can I update my business information after creating my profile?
Yes.
You can update your business information as your business changes.
This can include your business details, products, services, contact information, images and other profile content.
You can update your business information as your business changes.
This can include your business details, products, services, contact information, images and other profile content.
Need more details?
Can I add photos to my business profile?
Yes.
You can add images such as your business logo, profile images, product images and gallery images, depending on the features and limits of your plan.
You can add images such as your business logo, profile images, product images and gallery images, depending on the features and limits of your plan.
Need more details?
Can I add business hours?
Yes.
You can add your business hours so customers can see when your business is available.
You can add your business hours so customers can see when your business is available.
Need more details?
Is my business information safe on Bramble?
Bramble uses security measures designed to protect your information, including HTTPS/SSL, password hashing, secure hosting, backups, firewall protection and software updates.
Need more details?
Can I delete my Bramble account?
Yes.
You can request to close your Bramble account.
Some information may be retained for legal, security, fraud prevention, accounting, dispute resolution or other legitimate operational reasons, as explained in the Privacy Policy.
You can request to close your Bramble account.
Some information may be retained for legal, security, fraud prevention, accounting, dispute resolution or other legitimate operational reasons, as explained in the Privacy Policy.
Need more details?
Can Bramble remove my business content?
Yes.
Bramble may remove, restrict or disable content or accounts where necessary under the Terms & Conditions, including situations involving illegal activity, fraud, security risks, rights violations or other prohibited use.
Bramble may remove, restrict or disable content or accounts where necessary under the Terms & Conditions, including situations involving illegal activity, fraud, security risks, rights violations or other prohibited use.
Need more details?
What happens if I use Bramble for an illegal business?
Bramble cannot be used for illegal activities or prohibited products and services.
Accounts or content that violate the Terms & Conditions may be restricted, suspended or terminated.
Accounts or content that violate the Terms & Conditions may be restricted, suspended or terminated.
Core Features
- Unlimited public repositories
- Basic CI/CD with 2,000 build minutes per month
- Up to 3 collaborators for private repositories
- 500MB of storage for packages and artifacts
- Up to 3 collaborators for private repositories
- Issue tracking and project management tools
- Full participation in public discussions
- Pull request contributions to public projects
- Access to the community marketplace
- 500MB of storage for packages and artifacts
- Basic GitHub Pages hosting
- Private repositories limited to 3 collaborators
- No advanced security features
- Standard support via community forums only
- No priority build queues
- Limited API requests (5,000 per hour)
Community Access
Limitations
Need more details?
Does Bramble verify every business listed on the platform?
No.
Businesses are responsible for providing accurate information about themselves, their products, services, prices, availability and policies.
Bramble does not independently verify every piece of business information.
Businesses are responsible for providing accurate information about themselves, their products, services, prices, availability and policies.
Bramble does not independently verify every piece of business information.
Need more details?
Does Bramble process payments between businesses and their customers?
Bramble's core WhatsApp ordering flow does not make Bramble the seller of the products or services listed by businesses.
The business owner and customer are responsible for agreeing on payment and transaction details.
The business owner and customer are responsible for agreeing on payment and transaction details.
Need more details?
Is Bramble responsible if I have a problem with a customer?
Bramble provides the technology that helps businesses connect with customers.
However, Bramble is not a party to transactions between businesses and their customers. Issues involving products, services, payment, delivery, refunds or returns should generally be resolved between the business and its customer.
However, Bramble is not a party to transactions between businesses and their customers. Issues involving products, services, payment, delivery, refunds or returns should generally be resolved between the business and its customer.
Need more details?
Does Bramble guarantee that I will make sales?
No.
Bramble provides tools that can help you present your business professionally and connect with customers, but Bramble does not guarantee sales, revenue, customers or a particular business result.
Bramble provides tools that can help you present your business professionally and connect with customers, but Bramble does not guarantee sales, revenue, customers or a particular business result.
Need more details?
How can I contact Bramble support?
You can contact Bramble support at:
support@brambleapp.io
For account-related issues, you can contact:
acc@brambleapp.io
For legal or privacy matters:
legal@brambleapp.io
support@brambleapp.io
For account-related issues, you can contact:
acc@brambleapp.io
For legal or privacy matters:
legal@brambleapp.io
Need more details?
Where can I learn more about Bramble?
You can explore Bramble's website, Help Center, pricing information, Terms & Conditions and Privacy Policy to learn more about the platform and how it works.
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